Delivery, Returns, and Cancellations
1
Nature of the Service
The services Doredent offers are not physical product sales; they fall within healthcare services (examination, treatment planning, and dental treatment).
For this reason, there are no processes such as “shipping” or “product delivery”.
2
Service Delivery
After online payment, the purchased service is delivered in person at the clinic:
- Booking the appointment
- Taking a digital scan
- Treatment planning
- Starting orthodontic and dental treatment
The service begins when the patient attends the clinic on the appointment date.
3
Cancellation and Changes
Patients can change their appointments as follows:
- Cancellations or changes can be made up to at least 24 hours before the appointment time
- For late cancellations, the appointment slot may be forfeited or it may not be rescheduled
4
Refund Policy
Given the nature of the service we provide:
- If the service has not yet started → the payment can be refunded
- Once the service has started → a partial or full refund may not be available
Special situations (health-related circumstances, force majeure, etc.) are reviewed separately by Doredent.
5
Special Cases
In the following cases, the right to a refund or change may be limited:
- Custom-made treatment materials (such as clear aligners)
- Treatment that has already started
- Procedures for which laboratory fabrication has been completed
6
Payment and Security
All payments are processed securely via the iyzico infrastructure.
For Cancellation and Refund Requests
Phone
Email
