Patient Rights
Patient Rights
Patient Rights
The Right to Access Services
Every patient has the right to access healthcare services within the principles of justice and equity, without discrimination based on race, language, belief, age, gender or economic and social status.
The Right to Be Informed and to Request Information
Every patient has the right to learn what healthcare services and facilities are available, and to request any information regarding their own health condition either verbally or in writing.
The Right to Choose and Change the Healthcare Provider
Every patient has the right to choose and change the healthcare institution, to benefit from the services offered there, and to learn the identity, role and title of the physicians and other staff providing their care — and to choose or change them.
The Right to Privacy
Every patient has the right to receive healthcare services in an environment that respects confidentiality.
The Right to Refuse, Halt and Consent to Treatment
Every patient has the right to refuse a proposed treatment, to request that it be halted, to have their consent obtained for medical interventions, and to receive care within the scope of that consent.
The Right to Safety
Every patient has the right to receive healthcare in a safe environment.
The Right to Fulfil Religious Practices
Every patient has the right to fulfil their religious practices to the extent permitted by the healthcare facility's resources and within the framework of the measures taken by its administration.
The Right to Respect, Dignity and Comfort
Every patient has the right to receive healthcare in a respectful, attentive and considerate manner — in a friendly, courteous and compassionate environment with hygienic conditions in place and with disturbing factors such as noise eliminated as far as possible.
The Right to Visitors and a Companion
Every patient has the right to receive visitors within the procedures set by the healthcare facility and, where the regulations and the facility's resources allow and the physician deems it appropriate, to have a companion present.
The Right to Apply, File Complaints and Take Legal Action
Every patient has the right, in the event that their rights are violated, to make use of all forms of application, complaint and legal action within the relevant regulations.
Patient Responsibilities
Compliance and a Participatory Approach
The patient acts in accordance with the rules of the healthcare institution they have applied to, taking part in the process with the awareness that they are an active member of the diagnosis and treatment team.
Providing Accurate and Complete Information
The patient shares their complaints, past illnesses, previous treatments and medical interventions, any medications currently in use and other health-related information as completely and accurately as possible.
Follow-ups and Feedback
The patient attends check-ups at the intervals determined by the physician and provides feedback on how the treatment is progressing.
Compliance with Appointment Rules
The patient respects the date and time of their appointment and notifies the relevant party of any changes.
Respect for Other Patients and Staff
The patient respects the rights of other patients given priority under the relevant regulations, as well as the rights of all other patients and staff.
Refraining from Aggressive Behaviour
The patient does not engage in verbal or physical aggression towards staff.
Contacting the Patient Rights Unit
When the patient believes their rights have been violated or encounters an issue, they reach out to the Patient Rights Unit.
